Top critical review
Extremely Disappointed with the product and the service
Reviewed in India on 21 August 2020
At the onset I would like to express how unsatisfied I am as a customer
after purchasing OPPO and the series of instances that have taken place
over the past one week.
I am writing this as it happened:
After a few days of usage of OPPO Reno 4 Pro, I started facing issues.
Issues pertaining to lag while using Google Chrome, Generic apps and
switching between multiple tabs, I was completely unhappy with the product
and I could clearly see the lack in performance. When I flagged the issue
on the 12th evening to Amazon services, an online tech diagnostic process
was initiated and later I was informed about a technician visiting my
location/ residence on the 14th afternoon. (I was told that the return
window shall be extended for further 10 days as the product is being
When I tried reaching out to the technician, my calls were unanswered ( 6
to be precise) and later that afternoon one of the tech representative
calls to inform me that the technician will not be visiting and if
enquired by Amazon, I was requested to say that the visit was successful
and promised a refund process.
Again after one day of no response, I made an effort to reach out to Amazon
and explain the entire issue and now is where the Amazon agent clearly
denies to take any responsibility for after sale customer service and
diverts me to get in touch with OPPO directly. After numerous calls to OPPO
and with no response from their end I had no place to go but to come back
After a long call with the amazon tech team, the young lady understands how
unhappy I am as a customer using a phone that's a downgrade and going to
and fro resolving this. As a protocall she assigns a technician visit
again. As per the technician who did visit, agreed that there is lag in the
usage but that's OPPO for you and signs off saying he'll have to resolve
the ticket, booking this under working fine.
This is the entire narration of a series of events over the last 10 days.
Here's how I feel.
Absolutely Unhappy, first with Amazon having to reachout to express and
explain about my current status and give a download of a series of events
that's happened every time over a call again and again, Secondly using
OPPO, with its performance, Pathetic.
It has taken a lot of mental stress going to and fro on this purchase with
the customer care.
*I would request Amazon for a refund (within Amazon wallet) for this
product* as it's within the Return window : 12-Aug 2020, Later extended 10 days and I don't want to invest any further time on this.
As I end, I would like to ask Amazon just one thing.
WHAT IS MORE IMPORTANT ? HAPPY SATISFIED CUSTOMERS or THE POLICIES ?