Top critical review
Counterfeit...FAKE Product! Buyers BEWARE of CLOUDTAIL PANTRY!
Reviewed in India on 9 November 2020
I have been using the Palmolive Shower Gel for the last 15 years. I have been a prime customer of Amazon since 2012 (abroad and then in India). For the first time I have been left disappointed and completely shocked. The product delivered by Amazon Pantry (Seller: Cloudtail Pantry) was a FAKE. See my picture! The gel was thinner and darker than usual and had NO SCENT. I compared it with the original and could immediately tell the difference. I even took it to my nearby store to ask the shopkeeper who said that the bottle was original however the product in it was fake. It produced little to no foam upon usage and now can't even be used as a hand wash! I called amazon's customer service whose answer was that since the complaint is coming after the return period, nothing can be done. I suggested returning my product to amazon without any expectation of a replacement or refund for further investigation however the phone executive was least interested. When I asked for his name to leave a review, he refused to give it. Over 40 minutes over the phone and the executive was least apologetic or sympathetic to my shock and complaint that amazon themselves were selling counterfeit products. My overall experience is that this incident has shattered my blind faith in products supplied by all of amazon sellers such as Cloudtail India, Cloudtail Pantry, Solimo and Appario Retail. I would think again before purchasing anything from Amazon's beauty products and advise the same for potential shoppers!